1st Line Support

Maidenhead - £28,000

The company you will be working for are a leading Software House working in the Financial, Insurance and Banking sectors with a reputation for delivering their services on time, every time.
The successful candidate will be responsible for being the main point of contact for a full team of staff who have questions, queries or issues with software and hardware within the business.

Duties and Responsibilities:
*1st line support
*Logging new tickets and keeping existing tickets up to date
*Acquiring updates from the IT Manager on any outstanding tickets and passing these on to internal staff members
*Providing a quick first response to customers
*Providing basic IT technical support, resolving tickets at the point of logging where possible
*Setting expectations in terms of timescales and required actions
*Providing technical services to set up new PCs and printers.

Knowledge and Experience:

*Experience in a 1st Line Support role
*Excellent communication and customer service skills
*Ability to find and resolves problems
Salary and Benefits:

*Annual salary increases
*Monday - Friday 8.45am - 5.30pm

This 1st Line Support job would suit candidates with prior experience in IT support or IT helpdesks

If you are interested in this opportunity, please click on Apply Now

*Excellent communication and customer service skills
*Ability to find and resolves problems
Salary and Benefits:

*Annual salary increases
*Monday - Friday 8.45am - 5.30pm

This 1st Line Support job would suit candidates with prior experience in IT support or IT helpdesks


If you are interested, please click apply and complete the process including, uploading your latest CV